• SCADA
  • HELPDESK
SCADA, HELPDESK

RECEIVING ALARMS AND SERVICE REQUESTS

Are the alarms automatically forwarded?

Is the reporting of events up to date?


Servus' SCADA receives alarms, counter and status information from the Alerta interface (burglary systems, fire alarm system, access control systems, HVAC systems, fridge and other cold machines).

With SCADA, you can forward alarms to one recipient, or several recipients in phases.

Security manager receives statistics and reports on response times and alarms. Create and submit statutory event reports, for example to police, directly from Servus! Creating and submitting statutory event reports to the responsible persons and authorities! Statistics clarify the situation.

Is the whole process of service requests and service advices from the reception to forwarding, reporting and invoicing working?

Servus-Helpdesk is a powerful tool for receiving and forwarding service requests and service advices. The steps taken are recorded in stages. Event notifications, reporting and statistics by departments and sites.