Easy receipt, processing and management of service requests.
Receipt and guidance of tasks
Is the whole process of service requests and bug reports for the further control, reporting and invoicing of tasks working?
Servus-Helpdesk is a powerful tool for receiving and forwarding service requests and error messages.
For receiving and forwarding service requests.
You'll receive service requests and bug reports by phone, email, SMS or WEB form.
The measures taken are recorded in stages. Event notifications, reporting and statistics by responsibility unit and site.
Writing the notes to the program is fast and smooth, and the forwarding of requests goes easily.
- Where the call came from?
- Who called?
- What kind of service request?
- To whom was the task forwarded?